FAQs

VitalEdge platforms cover all major dealership operations in one system. This includes parts and inventory management, service and repairs, equipment sales, rental fleet management, finance/accounting, and customer relationship management (CRM). By integrating all these functions, the software provides a 360° view of your business.

VitalEdge brings automation and real-time data to your dealership, eliminating redundant manual work and errors. By streamlining processes (like faster service scheduling, accurate parts inventory, and integrated financials), dealerships operate more efficiently. This efficiency, combined with better decision-making insights from the system, helps increase profit margins and customer satisfaction.

Yes. VitalEdge provides robust parts and inventory management tools. It offers real-time visibility into parts stock, automated reordering and demand forecasting, and integration with suppliers/OEMs for streamlined procurement. This ensures you have the right parts on hand while minimizing excess inventory and stockouts.

VitalEdge solutions include advanced service management features that help schedule maintenance and dispatch technicians efficiently. Service teams get mobile access to work orders and equipment history, so they can complete repairs faster. Proactive maintenance planning and real-time updates mean your customers experience less equipment downtime and faster service turnarounds.

Absolutely. VitalEdge platforms have dedicated rental management functionality to handle quotes, contracts, reservations, and fleet tracking. They enable dynamic rental pricing, help you monitor equipment utilization, and integrate rental data with your inventory and financials. This means rental dealers can maximize fleet ROI and provide a smooth rental experience for customers.

Yes. VitalEdge offers integrated CRM and customer engagement tools, such as customer portals for online service requests, parts ordering, and account management. These features let dealerships communicate with customers more transparently and provide convenient self-service options, which improves customer satisfaction and loyalty.

Yes, both e-Emphasys ERP and IntelliDealer DMS include powerful reporting and business intelligence tools. You can access real-time dashboards and custom reports on key metrics across all departments. These analytics help you spot trends, measure performance, and make informed decisions to drive your dealership’s growth.

Yes. VitalEdge’s solutions leverage modern cloud technology, which means you can access your system securely from anywhere via the internet. They also offer mobile applications and responsive interfaces, so your team (from salespeople to field technicians) can use vital features on tablets or smartphones on the go.

Yes. VitalEdge has proven integrations with over 40 major OEM systems as well as APIs to connect with third-party applications. This means parts ordering, warranty claims, telematics data, and more can flow directly between your VitalEdge platform and OEM or ancillary systems, reducing duplicate data entry and ensuring accuracy.

Yes. Both e-Emphasys ERP and IntelliDealer DMS are configurable to fit your dealership’s workflows. VitalEdge’s team works with you to set up the system to match your processes, and the software supports custom fields, forms, and business rules. This flexibility means the platform adapts to your unique needs rather than forcing you to change how you operate.

Absolutely. VitalEdge supports dealerships ranging from single-location businesses to large, multi-location or international dealership groups. The software is scalable in terms of users, locations, and transaction volume, and it supports multi-currency and multi-language operations. As your dealership grows or expands into new regions, your VitalEdge platform will accommodate that growth without missing a beat.