AED/CONDEX 2019 Interview
Our Customers are Empowered with the Industry’s Leading Equipment Dealer Software
Geoff Pace, Marketing Manager for e-Emphasys Technologies, sat down to answer a few questions in advance of the fast approaching 2019 AED Summit/CONDEX. This will be the first of many trade shows that e-Emphasys Technologies will be attending in the coming months. The 2019 ARA Rental Show will be taking place February 17-20 in Anaheim, California. e-Emphasys will also be at NADITA, The MHEDA Convention and more in 2019.
Can you tell us a little bit about the AED Summit/CONDEX?
AED Summit is one largest gatherings of equipment distributors and related services in North America. AED (Associated Equipment Distributors) holds this event each year, and the exciting part is the fact that this is the 100th anniversary of the AED Summit. AED is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. Their membership consists of around 450 equipment dealerships and rental companies, and we expect a huge turnout for the 2019 AED Summit/CONDEX this year.
What can we expect from e-Emphasys Technologies at the event this year?
e-Emphasys has been a member of AED for nearly two decades, and we value the relationships and friends we’ve made at CONDEX over the years. We’ve experienced steady growth for the last decade, and 2018 was arguably the best year in the history of e-Emphasys, with record turnout at our booth during the show last year. We’re forecasting an even better year in 2019, and a lot of that starts with AED Summit. We’ll be sponsoring the AED Summit Mobile App again this year, and we’ll also be presenting the Keynote Feature Presentation. This year’s presentation will feature an OEM Panel from some of the world’s leading equipment manufacturers, including:
- Jason Daly, Global Director, Marketing & Support, John Deere Construction & Forestry Company
- Michael Ballweber, Senior Vice President-Commercial Business, Doosan Bobcat, Inc.
- Philip Kelliher, Vice President, Americas Distribution Services Division Caterpillar Inc.
- Peter Mayr, President, Liebherr Construction Equipment Company
- Stephen Roy, President, Sales Region Americas, Volvo Construction Equipment
The panel will be moderated by J. Michael Marks of Indian River Consulting Group. This is a can’t miss event at CONDEX this year, with valuable insights coming straight from some of the leading figures in the heavy equipment industry.
What do you have in store for 2019 CONDEX attendees at your booth this year?
Everyone at e-Emphasys is very excited for CONDEX this year. We are the fastest growing provider of equipment dealer software in the industry, and we take great pride in our product development. We have over 200 developers dedicated to the equipment distribution industry, and it’s the only space we work in. We’re also privately owned, which means we can reinvest our revenue back into the product. My educated hypothesis would be that we have more developers dedicated to the equipment dealer and rental market than all other competing vendors combined. We invest these resources to ensure that our customers are empowered with the industry’s leading equipment dealer software, both now and in the future. We’re excited to unveil two new products at CONDEX this year:
- The eService Virtual Assistant (eVA)
- e-Emphasys Mixed Reality
Both products will be firsts for this industry and are powered by cutting edge technology. eVA utilizes Artificial Intelligence and Machine Learning to improve the efficiency of your field service department and reduce technician training time. We’ll be giving live demos of each product at our booth (#411) this year.
Why should equipment dealers stop by your booth this year?
The e-Emphasys Dealer Management Platform is the most modern, robust solution on the market. The software is available on any device, browser, or database, and really allows you to future-proof your business. The solution enhances efficiency at every operating level of a dealership, and includes fully integrated Business Intelligence and Analytics, Mobile Field Service Applications, CRM (Customer Relationship Management), eCommerce Customer Portals, Enterprise Document Management, Mobile Inspection Applications, RFID, IoT, Telematics and more. We also have over 400 Equipment Dealer and Rental Best Business Practices integrated into the system which we have compiled over two decades of learning from some of the world’s best-run dealerships. Our unique Business Process Modeling tool allows dealerships to take a step back and examine their current processes. We constantly hear dealers complain they are constrained by the limitations of their current business systems, that they have to work for the software instead of the software working for them. With e-Emphasys, you’re in control to run your business the way you want. This could mean streamlining and enforcing current business practices or adopting some of the over 400 best business practices built in to the software. In addition, all your data and reports are available in real-time. What gets measured can be improved, and in today’s connected world data has come forward as the primary competitive differentiator. e-Emphasys allows dealerships to become data-driven organizations. Information is useless if it isn’t provided in time to have an impact, and e-Emphasys’ real-time data empowers management to be proactive rather than reactive. Having accurate data in front of you also improves customer service and helps to build customer loyalty in this competitive market.
Any closing thoughts before we wrap up?
I’d like to close by bringing it back to the focus of everything we do here at e-Emphasys, our customers. We’re proud to have satisfied customers in 4 continents and nearly 20 countries worldwide, and we believe that their successful case studies after implementing e-Emphasys ERP speak louder than we ever could. We have a proven history of on-time and on-budget implementations, and the vast majority of our customers are growing, acquiring companies and reporting significant increase in profitability and reductions in operation costs. And don’t just take it from me, our website includes multiple customer testimonial videos discussing the benefits experienced since moving to e-Emphasys. If you’re an equipment dealer who wants to future-proof your business and turn technology into a competitive advantage, please come by our booth at CONDEX (or schedule a demo time slot below), meet our team and see the Dealer Management Platform for yourself!
