Alliances OEM Exchange
A New Gateway for OEM Collaboration
Alliances OEM Exchange gives OEMs a streamlined way to submit development requests, enhancement requests, and change requests while improving visibility, communication, and alignment with VitalEdge product teams.
OEM collaboration is essential to the equipment dealer ecosystem.
As dealer operations become more connected across ERP, DMS, OEM systems, integrations, data, and workflow automation, OEMs need a more efficient way to engage with their dealer technology partners.
Alliance OEM Exchange was created to make that collaboration easier.
Through the Exchange, OEMs can submit requests through a structured intake process, receive near real-time status updates, and communicate directly with VitalEdge product managers. This creates a clearer, more transparent process for managing OEM-aligned development, enhancement, and change requests.
What You Can Do Through Alliances OEM Exchange
Alliances OEM Exchange allows OEMs to:
Submit new development requests
Submit enhancement requests
Submit change requests
Track request status with greater visibility
Communicate directly with VitalEdge product managers
Help ensure OEM priorities are captured through a structured process
Why It Matters
OEMs need a reliable way to share requests, track progress, and collaborate with technology providers serving the dealer ecosystem. Without a structured intake process, requests can become difficult to manage, prioritize, and communicate across teams.
Alliances OEM Exchange creates a more scalable model for collaboration. It helps OEMs engage with VitalEdge in a clear and consistent way while giving our product teams better visibility into OEM priorities and requested changes.
Built for OEM Alignment
VitalEdge Technologies works across the equipment dealer technology ecosystem, supporting dealers that rely on ERP, DMS, rental, service, parts, sales, finance, analytics, and AI-enabled workflows.
Alliances OEM Exchange reflects our continued investment in OEM alignment and our commitment to improving how OEMs, dealers, and technology partners work together.
OEM Alliances
VitalEdge integrates seamlessly with leading OEMs and industry partners, enhancing efficiency, streamlining operations, and maximizing dealership performance.
Ready to Begin?
Alliances OEM Exchange FAQs
What is Alliance OEM Exchange?
Alliance OEM Exchange is a purpose-built OEM collaboration gateway from VitalEdge Technologies, the provider of equipment dealer management software for the heavy equipment industry. It gives OEMs a single, structured place to submit development requests, enhancement requests, and change requests directly to VitalEdge product teams with near real-time status visibility.
Who can use Alliance OEM Exchange?
Alliance OEM Exchange is open to all OEMs working with VitalEdge’s equipment dealership management software solutions. If your organization integrates with IntelliDealer, e-Emphasys ERP, or Integrated Rental, the Exchange is your preferred path for submitting and tracking product requests.
What types of requests can be submitted?
OEMs can submit new development requests, enhancement requests, and change requests through Alliance OEM Exchange. This covers anything from new integration priorities to compliance changes and feature updates across VitalEdge’s equipment dealer management software and dealer dms systems environments.
How is Alliance OEM Exchange different from submitting requests by email?
Unlike email, Alliance OEM Exchange provides a structured intake workflow, near real-time request tracking, and direct communication with the appropriate VitalEdge product manager. For OEMs working with a dealership DMS software environment, this eliminates the fragmentation and lack of visibility that comes with managing requests across disconnected channels.
Will I receive status updates after submitting a request?
Yes. Alliance OEM Exchange provides near real-time request status visibility built directly into the workflow. This is a meaningful shift from how OEM collaboration has typically worked across the equipment dealer ERP and equipment DMS market.
Can my team communicate directly with VitalEdge product managers?
Yes. Two-way communication between OEM contacts and the appropriate VitalEdge product manager is built directly into the Exchange request workflow. This keeps collaboration in context across heavy equipment ERP software and dealership DMS environments rather than scattered across email threads.
How does Alliance OEM Exchange benefit equipment dealers?
When OEMs can submit and track requests through a structured process, VitalEdge can prioritize OEM-aligned development faster and more accurately. This directly supports dealers running heavy equipment ERP software and cloud-based dealer management system solutions across their operations.
Which VitalEdge products does Alliance OEM Exchange support?
Alliance OEM Exchange supports OEM collaboration across VitalEdge’s full product portfolio, including IntelliDealer, e-Emphasys ERP, and Integrated Rental. OEMs working with any of these equipment dealership management software platforms can use the Exchange to submit and track requests.
What makes VitalEdge one of the best dealer management systems for equipment dealers?
VitalEdge is purpose-built for the heavy equipment industry, offering one of the best dealer management systems available for dealers managing parts, service, rental, sales, and finance in a single integrated platform. Alliance OEM Exchange extends that value by giving OEMs a structured, transparent way to collaborate directly with VitalEdge product teams on the dealer management system capabilities that matter most to their dealers.
How do I get started with Alliance OEM Exchange?
Watch the short video walkthrough, review the PDF instructions, and submit your first request through the form at https://e-emphasys.atlassian.net/servicedesk/customer/portal/73. The Exchange is live and open to all OEMs now.