Executive Brief: Adapting to Operational Disruption in Material Handling

In today’s material handling landscape, operational disruptions are not the exception—they are the norm. In 2024, 76% of companies experienced supply chain disruptions, with nearly a quarter facing more than 20 disruptive incidents in a single year. These ranged from parts shortages to labor gaps and equipment failures.

Heading into 2025, complexity is only increasing. Dealerships can no longer rely on reactive responses. Instead, resilience must be built into the foundation—through agile systems, workforce readiness, diversified supply chains, and technology-driven operations.

This executive brief outlines key strategies across Workforce, Supply Chain, Digital Infrastructure, and Safety that position dealerships to stay operational, competitive, and profitable—no matter what the year brings.