After launching a purpose-built AI platform for heavy equipment dealers, our team quickly discovered an unexpected issue: It was almost too good.
I met with a senior mechanic who had spent decades learning how to fix every machine in their dealership. When a customer complained that an engine was spewing blue smoke, our AI tool generated the entire repair ticket in minutes. Every detail was right, according to the tech, who was unnerved by its accuracy.
As he said, “Be careful what you wish for.”
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